Return Policy

At Master Roll, we strive to provide you with the best eco-friendly products and customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our hassle-free return policy.
Returns Eligibility:
• Satisfaction Guarantee: We offer a 100% satisfaction guarantee. If you’re not happy with your Master Roll purchase, you can return it within 14 days of receiving your order.
• Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
Return Process:
• Contact Us: Before returning any items, please contact our customer support team at to initiate the return process. Provide your order number and a brief reason for the return.
• Return Postage: While we stand behind our products, return postage costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your items.
• Refund: Once we receive your returned items and inspect them, we will process your refund promptly. Please allow 2 business days for the refund to be credited to your original payment method.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a return label and cover all return postage costs.
• Order Errors: If there was an error with your order, such as receiving the wrong product, we will provide a prepaid return label and cover all return postage costs.
Contact Information:
If you have any questions or need further assistance regarding returns, please reach out to our customer support team at We’re here to ensure your satisfaction and make your shopping experience with Master Roll a positive one. Thank you for choosing us for your eco-friendly needs.

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