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Reach out to us for any inquiries about our luxury bamboo toilet paper products.
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Common queries answered
Frequently asked Questions
Orders typically arrive within 2-5 business days, depending on your location. You’ll receive a tracking number once your order is shipped.
If you’re not satisfied with your purchase, we offer a 30-day return policy for unused items. Simply contact us to arrange a return or exchange.
If you need to update your shipping address, please reach out to our support team as soon as possible. Changes can only be made before the order is shipped.
You can track your order through the tracking number provided in your shipment confirmation email. Simply click the link to see the current status of your package.
You can contact our customer support team by emailing us at support@masterroll.co.uk or via our contact page on the website.
If you’ve made an error with your shipping address, please contact us immediately. We can help update the address before your order is shipped.
We currently offer shipping throughout the UK.
In most cases, your order will be shipped in one package. However if you order multiple items, they may arrive in separate packages.
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