Your questions,
answered.
From the paper in your bathroom to the box at your door. Find a little clarity on all things Master Roll.
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Frequently asked questions
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Paper & products
A closer look at your everyday essentials.
What is your toilet paper made from?
Master Roll toilet paper is made from bamboo fibre, in three soft plies.
How many layers and sheets are in each roll?
Our toilet paper is 3-ply, with 300 sheets per roll. Both pack sizes use the same paper specification.
What’s the difference between the 24- and 48-roll packs?
The paper is the same; the quantity is different. A 24-roll box contains 7,200 sheets, while a 48-roll box contains 14,400. Choose the size that suits your household and storage space. Explore the packs.
Is chlorine bleach used in your toilet paper?
Master Roll toilet paper is bleached without elemental chlorine (ECF): chlorine dioxide is used instead of chlorine gas. It is unscented, with no added dyes.
Orders & delivery
From placing your order to opening your box.
How much does delivery cost?
Delivery is free on UK orders.
How long will my order take to arrive?
UK delivery usually takes 2–5 business days, depending on your location. If you have a question about a delivery, email support@masterroll.co.uk with your order number.
How can I track my order?
When your order is dispatched, we’ll email you the tracking details. Follow the link in that email to check its progress.
Do you deliver outside the UK?
We currently deliver within the UK only.
Returns & refunds
Clear guidance if something isn’t quite right.
Can I return my order?
Return unopened packs within 30 days of delivery for a full refund, with free returns. Please contact us before returning anything. Read the full returns policy.
How do I arrange a return?
Email support@masterroll.co.uk with your order number and reason for returning. We’ll provide instructions and the return address. Return postage is free. See the return conditions.
What if my order is damaged or incorrect?
Please contact support@masterroll.co.uk straight away. For damaged, defective or incorrect items, we arrange a prepaid return label and cover return postage.
When will I receive my refund?
After we receive and inspect your return, we’ll process the refund. Please allow five business days for it to reach your original payment method.
A little more help
Order changes, bigger quantities and other questions.
Can I change my delivery address?
Contact support@masterroll.co.uk as soon as possible. If your order hasn’t been dispatched, we can help update the address.
Who can I contact about a bulk order?
For wholesale or bulk enquiries, email sales@masterroll.co.uk or use our contact page. Tell us which products and quantities you have in mind.
Still have a question?
Send us a message. We’d be happy to help.
Master Roll · Manchester, UK