Frequently Asked Question
Common purchase queries answered
Orders and Shipping
Delivery times typically range from 2-5 business days within the UK depending on your location.
To create an account, simply visit our website and click on the “My Account” button at the top of the page. Enter your email address, and you’ll be ready to manage your orders and preferences.
If you need to update your shipping address, please contact our customer support team as soon as possible. If your order hasn’t been shipped yet, we’ll be happy to assist you.
Once your order has been shipped, you’ll receive an email with tracking details. You can track the status through the link provided or by logging into your account.
We take your privacy seriously. Your credit card information is processed securely and is not stored by us.
Currently, we only offer shipping within the UK.
Most of the time, your items will arrive in one package.
If you need to Return an item
Returns and Exchanges
We accept returns within 30 days of purchase for unused, unopened items. Please ensure the item is in its original condition to qualify for a return.
If your order arrives damaged, please reach out to us within 7 days of receiving the package. We’ll assist you with the return process and send a replacement if necessary.
Once your return is authorised, we’ll provide you with the return address and instructions. Please ensure the item is securely packaged for return.
You can contact our customer support team through email at support@masterroll.co.uk or use our contact form on the website. We’re here to assist you!
f you realize you’ve entered the wrong shipping address, please contact us immediately. If the order hasn’t shipped yet, we’ll update the address for you.
Is Master Roll toilet paper made from 100% bamboo?
Yes, Master Roll toilet paper is made entirely from 100% bamboo fibers. Unlike some other brands, we do not mix bamboo with tree fibers or other materials. Our product is purely sourced from sustainable bamboo ensuring a fully eco friendly and high quality experience.
Does Master Roll toilet paper contain any tree fibers or additives?
No, our toilet paper contains no tree fibers or additives. We are committed to providing a product that is made exclusively from bamboo without compromising on purity or sustainability.
How does Master Roll contribute to environmental protection?
Master Roll is committed to sustainability by using bamboo a rapidly renewable resource, for our products. Additionally, for every purchase we contribute to eco-friendly initiatives such as planting trees to help offset our environmental impact.
Why should I choose bamboo toilet paper over regular toilet paper?
Bamboo toilet paper is not only softer and stronger than traditional toilet paper but it is also more sustainable. Bamboo is a renewable resource that regenerates quickly helping to reduce deforestation and environmental impact.
Are there any chemicals, pesticides, or chlorine bleach used in your toilet paper?
No, Master Roll toilet paper is free from harmful chemicals pesticides and chlorine bleach. We take pride in ensuring our product is safe for both you and the environment by avoiding the use of chlorine bleach, dioxins, furans, BPA, formaldehyde, gelatin, PEGs and other harmful substances.
What makes Master Roll toilet paper different from other bamboo brands?
Master Roll stands out by offering toilet paper made from 100% bamboo with no tree fibers or chemical additives. We prioritise purity and sustainability providing a product that is both vegan friendly and free from harmful chemicals. This dedication to quality ensures that our customers receive a truly eco friendly and safe product.
Is Master Roll toilet paper hypoallergenic?
Yes, our bamboo toilet paper is naturally hypoallergenic making it suitable for sensitive skin. It’s free from harsh chemicals and additives ensuring a gentle touch for everyone.
Is bamboo toilet paper safe for septic systems?
Yes, Master Roll bamboo toilet paper is safe for all septic systems. It is biodegradable and dissolves easily in water reducing the risk of clogs and plumbing issues.
What is your return policy?
We offer a 100% satisfaction guarantee. If you’re not happy with your purchase you can return it within 30 days of receiving your order provided it is unused and in its original packaging. For more details please refer to our Return Policy page.
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